About our Privacy Policy

Hill Street North Pty Ltd are committed to protecting and maintaining the privacy, accuracy and security of your personal and financial information. This privacy policy covers all personal information we hold, that is, information, or an opinion, about an individual whose identity is apparent, or can be reasonably ascertained from that information or opinion. This includes information we have collected from people through our store, over the phone during discussion with our customers, and over the internet. The policy also covers personal information that we have sourced from third parties.

How we collect your information

We will only collect information relevant to our business relationship with you. The information we collect will include contact details, personal details, financial information and information about your use of our products and services. We will collect this information directly from you, or if we use other sources we will tell you what they are. We will not collect any sensitive information, such as information relating to your health, unless this is necessary to provide you with a specific product or service. When you speak to us about your personal financial affairs, we will minimise the opportunity for other people to overhear our discussion. We will take all reasonable steps to ensure that the data we collect, use or disclose, is accurate complete and up to date, and has been obtained directly from individuals or other reputable sources.

How we use your information

We will limit the use of your personal information to; recommending to you or providing you with the products and services that you may need; in carrying out our business which includes account management, planning, product development, research and analysis; and for fulfilling our legal requirements (for example, disclosure to law enforcement agencies or the courts). We may use your information to offer you products and services that we believe meet your needs, however, you can notify us in writing at any time if you wish to ‘opt-out’ from receiving further marketing offers. We will act promptly on any such request, which can be made by emailing us, reception@ibbotthome.com , faxing us on (03) 64261712, writing to our Privacy Officer at PO Box 84, Latrobe 7307, or visiting our Head Office at 108-114 Gilbert St., Latrobe. To this end we will also ensure that marketing communications are regularly checked against our opt-out register.

Who will use your information?

We will not share, sell or trade your personal information to any non Hill Street North Pty Ltd person. We do allow Loyalty Member information to be provided to Mitre 10 who perform certain functions or operations for us with your consent. We may disclose your information to professional advisors of Hill Street North Pty Ltd, including accountants, auditors and lawyers. We may also disclose your information to Government and regulatory authorities and other organizations, as required or authorised by law. We bind these companies to the same standard of care as we do ourselves so that they cannot provide this information to anyone else. We enforce this requirement through contractual agreements.

Your information is secure

We will use up-to-date techniques and processes, which meet current industry standards to ensure that your personal information is kept secure and confidential. Only employees of Hill Street North Pty Ltd and those who perform services on our behalf, and are authorised to handle your information, will have access to your personal information. We will not retain any of your information for any longer than it is required by us, except to fulfil our legal obligations. As a guide, the law generally requires us to retain account information for five years after an account is closed, however we may retain some information for shorter or longer periods than this, depending upon any specific legal requirements and the needs of our business. We will, with your help, keep your personal information accurate, complete and up to date.

You have access to your information

You can access most of the personal information we hold about you and request corrections. Access to your information can be requested by visiting our Head Office at 108-114 Gilbert St. Latrobe, or contacting our Privacy Officer on (03) 64265000. This service is free unless the information you request requires significant research or preparation time. Before we act upon requests of this nature, we will tell you how much this service will cost.

What to do if you think we’ve made an error

Hill Street North Pty Ltd is committed to the protection of your privacy. Our policies, processes and systems have been developed with this intent however sometimes, human errors do occur. If you think we have not upheld our commitment, we invite you to contact our Privacy Officer at; e-mail reception@ibbotthome.com phone (03) 64265000 or fax on (03) 64261712, or visit our Head Office at 108-114 Gilbert St. Latrobe.